Smart Engage™ - Continue the Relationship Anywhere
The first conversation is important, but it's only the beginning. Today's customers move seamlessly between websites, marketplaces, social media, text messages, and their smartphones throughout the ownership journey. The real opportunity is staying connected every step of the way.
Stay Connected Beyond the First Conversation
Smart Engage makes it possible for prospects and customers alike to instantly add your dealership to their smartphone at any point in their journey. As customers move between channels, they don't have to leave your dealership behind. Wherever they go, Smart Engage helps bring the relationship back to your dealership—strengthening engagement, loyalty, and long-term retention.
How it Works
Before They Leave
Smart Assist prompts the visitor with a customized message: “Take me with you—I can help anytime 24/7.” This turns a single website visit into an ongoing connection.
Take it with You
With a single tap, visitors instantly add your branded assistant to their smartphone — no download required. It’s fast, accessible, and keeps your organization always within reach.
Stay Engaged
Stay connected beyond the visit — users can reach out anytime, and your team can proactively follow up,nurture interest, and convert conversations into lasting relationships.
Custom Actions
Add tailored buttons that lead users to key pages — Sales, Service, Payments, Sign-up, etc. — keeping every interaction timely, relevant, and on- brand.
Features & Benefits
Omnichannel Inbox
Every conversation from your website, third-party marketplaces, OEM websites, text messaging, social channels, Smart Assist and Smart Engage flows into one unified inbox, giving your team complete visibility to continue every relationship from a single workspace.
Context Memory
Context remembers returning visitors, prior interactions, and what pages they’ve visited—so future action from the visitor’s smartphone feels personalized, seamless and informed across multiple sessions.
Customize Call-to-Actions
Create customizable buttons that guide users to your most important pages — from Sales and Service to Payments and Sign-Up — ensuring every interaction feels purposeful, timely, and perfectly aligned with your goals and brand experience.
Personalized Prompts & Messaging
Deliver targeted mobile messages based on who your visitor is, what they’re viewing, how long they’ve been on the page, and what actions they’ve taken. Context adapts interaction in real-time to keep the experience relevant.
Smart Prompt Triggers
Trigger proactive messages intelligently — based on scroll depth, idle time, exit intent, and page duration — delivering timely, relevant engagement that captures attention naturally without ever feeling intrusive or disruptive.
Lead Qualification & Routing
Collect key information through conversational flows and qualify leads on the spot. Route hot leads to your CRM and sales team, and initiate a conversation for lead nurturing and real-time follow-up.
Marketing Campaigns
Send promotional campaigns straight to each visitor’s smartphone—perfect for lead generation, retention, awareness campaigns, reactivation, service, promotional offers, and more.
Lead Routing & Assignment
Automatically assign leads to the right person or department based on source, location, behavior, or keywords—ensuring fast, relevant responses.
Instant Answers & Guided Navigation
Respond to FAQs instantly and guide visitors to the next step with personalized suggestions. Context acts like a knowledgeable guide—not a passive chatbot.
Seamless CRM Integration
Send qualified leads, conversation insights, and campaign responses straight to your CRM — automatically synced for accuracy and efficiency, with no manual exports or lost data.
Multimedia Messaging
Share videos, photos, and documents directly with prospects and customers to provide clarity, build trust, and deliver a richer communication experience.
Automated Follow-Up Sequences
Set custom follow-up flows for sales, service, and re-engagement—so no lead slips through the cracks, even when your team is offline.
Analytics & Conversion Tracking
Track every interaction, referral source, message performance, click-through rate, and lead conversion path—so you know exactly what’s working and where to improve.
Lead Management Dashboard
Track new, active, and dormant leads by stage—view conversion rates, follow-up status, and team performance in one place.
Ready to Put Your Dealership in Every Customer's Pocket?
Before shoppers leave your website, social channels, or third-party marketplaces, invite them to add your dealership's web app to their phone. They'll have instant access to chat with your team, browse inventory, schedule service, order parts, and more—all without downloading an app.